Terms & Conditions

Terms & Conditions

EFFECTIVE DATE: THE DATE OF THE FIRST USE BY SUBSCRIBER OR ACTIVATION OF THE SIM CARD, WHICHEVER COMES FIRST.

THIS AGREEMENT is made on the date of Effective Date set forth above between ROAMATE PLC (COMPANY REGISTRATION NO.: 9402570) a company duly incorporated pursuant to the Companies Act, 2006 England and Wales and having its principle business address at Suite 48, 88-90 Hatton Garden, London EC1N 8PN. United Kingdom (hereinafter referred to as the “Service Provider” and/or “Roamate”).

  1. The Service Provider agrees to provide and the Subscriber agrees to accept the Services (as hereinafter defined) subject to these Terms and Conditions [as hereinafter defined]. These General Terms and Conditions and the Price List [as hereinafter defined] apply to all the Products and Services offered by the Service Provider with reference to the label “Roamate Global Sim”, whether for a specified fee or incorporated into other Charges. The current valid and binding version of this Agreement at any given time shall apply unless terminated under the terms of this Agreement and shall be published and updated by us on the Roamate Website from time to time. Our relationship with you is also subject to our company’s Privacy Policy and code of conduct and any rules and regulations as may be prescribed by the local authority from time to time.
  2. By creating an Account and using our Roamate Global Sim card to access the Services, you will be deemed to have accepted this Agreement and will be referred to as our Subscriber. Any SIM Card we provide to you is provided under license and remains our property. We may change your SIM Card or require you to return it at the end of this Agreement.
  3. Our supply of services is subject to the following regulations:
    1. any rules and regulations as may be prescribed by the local authority, wherever applicable;
    2. for keeping your personal information confidential and processing it fairly – the Information Commissioner (www.ico.gov.uk);
  • for the provision of our communications services within the United Kingdom – the Office of Communications (Ofcom) (www.ofcom.org.uk); and
  1. any other rules and regulations as may be applicable depending on the governing law and regulations in the territory where the Network [as hereinafter defined] is provided for the Services.
  • In this Agreement, the following expressions shall, unless the context otherwise requires, bear the following meaning: –
“Account” means our records of any information which you have supplied to us. This includes your personal information; details of the amount of credit you have for our Services; and details of your use of the Services. An Account is created in the following ways:

o   by activating the SIM Card onto the Network;

o   by activating the SIM Card onto the Network; or

o   by registering your SIM Card on our website.

For avoidance of doubt your account will also record details of all call charges incurred by you and credit added by you.

“Administration Fee” means any charge which we may levy under this Agreement, in special circumstances for the cost of additional and/or non-standard services to you.
“Agreement” means these General Terms and Conditions and, where applicable, Price List, Charges and the Content Terms and Conditions; for supply of our services to you.
“AIT” or “Artificially Inflated Traffic” means where the flow of calls or messages to or from a particular telecommunications number or service is a result of direct or indirect activity by or on behalf of the operator of said number or service which causes a disproportionate flow of calls than we would otherwise expect from normal commercial practice and your usage of the Network in good faith.
“Calls” means calls made locally or whilst roaming on networks with which we have a roaming agreement for mobile service to all destinations.
“Certificate” means a card on which is printed the service information relating to your subscription.
“Charges” means all sums payable to us for the purchase of our Products and Services which we make available to you, as described in the Price List, as updated from time to time. Copies of up to date price list is available from Roamate website.
“Code of Practice” means the Service Provider’s Code of Practice detailing our method of dealing with any complaints or disputes relating to our Products and Services, which can be found at the Roamate website.
“Content” means any or all particular content or application in respect of the particular or any sound, text, articles, editorial(s), news, tutorial(s), tip(s), suggestion(s), graphic(s), photograph(s), video, or other audio-visual representation, audio, headline(s), abstract(s), meta tag(s) and/or data or information relating to any subject and/or advertisements or embedded software provided or made available by the Service Provider through the Services which is capable of being created, manipulated, stored, retrieved or communicated electronically for delivery to the Subscriber.
“Contracting Parties” means the Service Provider and the Subscriber.
“Credit Card” and/or “Debit Card” means a card issued by a bank in your name from which we are able to take payments under this Agreement directly or via our partners.
“Credits” means the monetary amount we credit to your Account either by you buying a “Reload Voucher” and registering it with us as described on the voucher or in the User Guide, or by contacting us and crediting your Account with a debit card/credit card as described in the User Guide. Alternatively, it also applies to the credit you create from your purchase of a “Prepaid” card from an authorized agent.
“Customer Service” means the staff and employees of the Service Provider allocated and dedicated to respond and assist customers with any queries and complaints. We are contactable via email, or write in.
“Roamate Card Service” or “GSM Services” or “GPRS service” means the ability to make calls, or send, or receive, data over the network using Prepaid, or post pay, credit and includes any other GSM services which we provide as part of our service.
“Roamate Website” means the website used by the Service Provider, namely http://www.roamate.co and other web address(es) as may be used and/or adopted by the Service Provider from time to time.
“GPRS” means the General Packet Radio Service for the transmission and receipt of data.
“GSM Gateway” means a device for wireless telephony designed for, or adapted to be capable of use while connected to the Network or that of another Network operator and used solely for the purpose of sending and or receiving messages transported by means of the Network or the cellular telecommunications system of another network operator.
“Holder” means the case in which the SIM card and associated documents were delivered to you.
“Intellectual Property” or “IP” means all current and future copyrights, patents, trade marks, rights in databases, inventions or trade secrets, know-how, rights in designs, integrated circuits, topographies, trade and business names, domain names, get-up, marks and devices (whether or not registered), moral rights, and all other intellectual property rights and applications for any of those rights (where such applications can be made) which are capable of being protected and/or enforced in United Kingdom and/or any relevant country of the world.
“International Roaming” or “Roaming” means the service supplied to you by our reasonable efforts to enable you to obtain access to our roaming partner networks when you travel to other countries. This includes the ability to make or receive national and international voice calls, access data services and to send or receive SMS.
“Mobile Phone” or “Handset” or “Equipment” means a mobile device capable of being connected to our Services via the Network for Services when used in combination with a Roamate Global Sim card.
“Month” means a calendar month from the date of any event under this Agreement.
“Network” means any of the cellular telecommunication system supporting our Services.
“PIN” means the Personal Identity Number. This number is used to provide extra security for SIM Card.
“Premium Rate” means those Services offered by or via the Service Provider’s affiliated network which are charged at rates in excess of the standard rate for voice calls or message services. Prices for Premium Rate voice and SMS services are as advertised by the Content provider.
“Prepaid” means the Service Provider’s range of consumer services available to you by adding credit to your Account and charged solely through usage.
“Price List” means the list of prices and Charges and any applicable conditions relating to the prices and Charges for the provision of the Services to customers which may be periodically updated by us for our prepaid services.
“Price Plan” means any applicable conditions relating to the prices and Charges for the provision of your Services.
“Privacy Policy” means the Service Provider’s policy on collecting and processing your personal information which can be found at the Roamate Website.
“Product” means any Handset or SIM Card supplied to you by us. Please note that the SIM Card is provided to you under licence and it remains our property. We may change your SIM Card or require you to return the same to us at the end of this Agreement.
“Register” and “Registration” means our acceptance of your application to register your personal details with us for the Services once you purchase any service from us.
“Related Corporation” means in relation to any corporation means any subsidiary or holding company of that corporation or any subsidiary of that holding company;
“Rights” means copyright, trademark and other relevant proprietary and intellectual property rights relating to Content.
“Services” means any of the prepaid telecommunication services available for use by you via our SIM Card. Once you have activated the SIM Card, including airtime minutes, enabling you to make or receive domestic and international calls and to send and receive SMS, and data by means of the Network, the ability to send and receive e-mail via the Internet, the ability to access information from the Internet, as well as any other services we agree to provide to you including voicemail and International Roaming. The services shall include all other services as may be varied, modified, amended, added and/or deleted by the Service Provider at any time and from time to time. Any references to “Services” in this Agreement shall mean all the Services or any of them as the context requires.
“Service Provider, “we”, “us” and “our” refer to the Service Provider as stated above.
“SIM Card” or “Roamate Global Sim card” means either the subscriber identity module card or plug-in module with a microchip or any device of the like provided to you bearing a unique mobile telephone number programmed to allow a Mobile Phone to access the Services.
“SMS” means Short Message Services.
“Subscriber”, “you” and “your” refer to you as our customer, the person who orders and uses the Products and/or Services for private and personal use from the activation of your Roamate Global Sim card and the creation of an Account with us. A Subscriber includes any person who we reasonably assume is acting with your authority.
“Terms and Conditions” means these terms and conditions and the terms of services, policies and procedures contained in this Agreement and shall include all other terms and conditions contained in the user guide to the Roamate SIM Card pack and published on the Roamate Website and/or as may be varied or modified from time to time at the Service Provider’s sole discretion.
“Reload” means adding call credit to your Account, through a Prepaid Voucher, Electronic Top Up Service, Credit card, Debit Card, or other means.
“User Guide(s)” means any guides or documentation supplied with your Mobile Phone/SIM Card either by us or by the manufacturer of your Mobile Phone that explain to you how the Service works, how to purchase call time and/or how to use your Mobile Phone.
“Using the Services” means the use of the Services via the Roamate Global Sim card after your Account is first activated.
“Voicemail Service” means voice message service and includes, where the context requires or admits, any service or facility comprised in such service.
“Voucher” means a call time voucher of a specific cash amount and having a given value as specified in the Service Provider’s Prepaid Price List when applied to Services on the Service Provider’s affiliated network.
  1. In this Agreement unless there is something in the subject or context inconsistent with such construction or unless it is otherwise expressly provided: –
    1. the expressions “the Service Provider” and “the Subscriber” shall include their respective successors in title and where two or more persons are included in any of the aforesaid expressions this agreement binds such persons jointly and severally. The expression “Parties” shall mean the Service Provider and the Subscriber collectively and “Party” shall be construed accordingly;
    2. words importing the singular include the plural and words importing one gender include all other genders and references to “person(s)” shall include any company, partnership, individual person, firm, joint venture, association, corporation, statutory body, unincorporated body of persons, trust, bureau, minister, agency, instrument, court, regulatory body, government or state, any authority or other body corporate and vice versa;
  • a period of days from the happening of any event or the doing of any act or thing shall be deemed to be inclusive of the day on which the event happens or the act or things is done and if the last day of the period is a weekly holiday or a public holiday [hereinafter referred to as “the excluded day”] the period shall include the next following day which is not an excluded day and any reference to a “day”, “week”, “month” or “year” is to that day, week, month or year in accordance with the Gregorian calendar;
  1. the expression “United States Dollars” and the abbreviation “USD” shall mean the lawful currency of the United States of America;
  2. the headings contained in this Agreement are inserted for convenience and for reference purposes only and shall not be incorporated into this Agreement and shall not be deemed to be any indication of the meaning of the clauses and recitals to which they relate and shall not affect the interpretation or construction of any provision herein;
  3. any reference to a clause, schedule, notice, annexure or appendix is a reference to a clause of or schedule, notice, annexure or appendix to this Agreement and references to this Agreement include any recital, schedule, notice, annexure or appendix annexed to this Agreement;
  • any reference to any statute or statutory provision shall be construed as references to such statute or statutory provision as respectively amended or re-enacted or as their operation is modified by any other statute or statutory provision (whether before or after the date of this Agreement) and shall include any provisions of which they are re-enactments (whether with or without modification) and shall include subordinate legislation made under the relevant statute.
  • no rule of construction applies to the disadvantage of a party by reason that it was responsible for the preparation of this Agreement or any part of it.
  1. the words “herein”, “hereinafter”, “hereinbefore”, “hereof”, “hereunder” and other words of similar import shall refer to this Agreement as a whole and not to any particular provision;
  2. “indemnify” and “indemnifying” any person against any circumstance include indemnifying and keeping him harmless from all actions, claims and proceedings from time to time made against that person and all loss or damage and all payments, costs or expenses made or incurred by that person as a consequence of or which would not have arisen but for that circumstance;
  3. “group of companies” in relation to a corporation, means that corporation and includes its related companies;
  • “liability” includes past, present and future liability, both actual or contingent;
  • the Annexure and Schedules annexed hereto form part of this Agreement;
  1. You hereby irrevocably and unconditionally acknowledge, confirm and agree that:-
    1. you have read and fully understood all the Terms and Conditions.
    2. your use of the Services, upon activation and/or registration of the SIM Card, constitutes unconditional acceptance to be bound by additional terms specific to various value added services and these Terms and Conditions including its future amendments, variations, modifications, deletions and/or additions.
    3. by Using the Services, you warrant that:-
    4. (in the event you are an individual) you have attained thirteen (13) years of age and in the event you are below the legal age to enter into such a contract if you have obtained the requisite consent of your legal guardians to do so. In the event of any claims of fraud, negligence, libel, invasion of privacy, infringement of copyrights, patent, breach of confidence or privilege or breach of any intellectual property rights or breach of any law or regulation whatsoever arising from the material transmitted, received or stored via the Services or any part thereof and from all other claims arising out of your use or exploitation of the Services or any part thereof, you will join such legal guardian as a joint defendant; or
    5. (in the event you are a body corporate) you are a company duly incorporated and you have the capacity, power and authority to enter into and perform its obligations under this Agreement and the obligations in this Agreement will be binding on you. You have full legal right, authority and power under your Memorandum and Articles of Association to enter into this Agreement and that all appropriate and necessary approvals of your board of directors and shareholders (if applicable) and all other actions have been obtained and taken to authorize the execution, delivery and performance of all this Agreement and all documents required or contemplated hereunder and the execution and delivery thereof does not exceed the power and authority of the officers executing the same.
    6. you are competent to accept the Terms and Conditions for the Services.
    7. you shall use the Services in accordance with the Terms and Conditions and ensure that any person you allow to use the Services complied with the Terms and Conditions.
    8. all the information and/or particulars you have provided to the Service Provider for the purpose of registration and/or the use of the Services are accurate, true, complete and not misleading.
    9. you shall provide valid and true identification documentations to the Service Provider for the purpose of registration.
    10. you are solely responsible for all acts or omissions that occur when using the Services.
    11. you shall at all times abide and adhere to any regulations, rulings, directions, code of practice and/or any other form of rules issued by the local authority or any governing legislation in the territory of the provision of the Network.
  2. You hereby irrevocably and unconditionally acknowledge, confirm and agree that: –
    1. you expressly consent that the Service Provider and/or its Related Corporations may process all your information provided by you including all your personal particulars, whether relates to you directly or indirectly and shall include any sensitive personal data (include any personal data consisting of information as to the physical or mental health or condition of a data subject, your political opinions, religious beliefs or other beliefs of a similar nature, etc) and expression of opinion and including but without limitation to all information and details in relation to the Services provided by the Service Provider to you and any information pertaining to the commercial transactions as stipulated in this Agreement as well as the Services (hereinafter referred to “the Personal Data”); For the purpose of this clause 3, the expression “process” shall mean the collection, recording, holding, storing of the Personal Data and shall include but without limitation to:-
      • the organization, adaptation or alteration of the Personal Data;
      • the access to, retrieval, consultation or use of the Personal Data;
      • the disclosure of the Personal Data by transmission, transfer, dissemination or otherwise making available; or
      • the alignment, combination, correction, erasure or the destruction of the Personal Data.
    2. you expressly and voluntary consent that the Service Provider and/or its Related Corporations may process the Personal Data for the following purposes:-
      • for the performance of this Agreement and the provision of the Services and/or any purpose which is necessary or related to the provision of the Services to you;
      • for the performance of a contract in which you are a party;
      • for the taking of steps at your request with a view to entering into a contract;
      • for compliance of any legal obligation, other than an obligation imposed by contact;
      • to protect the vital interest of the Subscriber;
      • necessary for the administration of justice or prevention or detection of a crime, or for purpose of investigations or for the purposes of public interest;
      • for medical purposes or for the purposes of obtaining legal advice;
      • execution of any functions conferred on any person by or under any law or was required or authorized by or under any law or by the order of a court or any administrative or regulatory bodies having jurisdiction over the matter;
      • for the assessment or collection of any tax or duty or any other imposition of a similar nature;
      • for the purpose of responding to services or technical issues or marketing activities; and
      • any other purposes that are expressly or impliedly permitted by the Subscriber, whether in this Agreement or otherwise.
    3. you expressly and voluntary consent that the Service Provider and/or its Related Corporations may process the Personal Data for the purposes as stated at sub-clause 3.b.2 above to:-
      • the Service Provider’s Related Corporations, its employees, workers, staffs, shareholders, directors for purposes of providing any goods or service to you;
      • the Service Provider’s agents, contractors, business partners or associates, affiliated companies for provisions of the Services to you, for marketing programs or for provision of any goods or services to you;
      • regulatory bodies or other authorities in compliance with requirements under law or towards the detection or prevention of crime and/or fraud;
      • any party involved in or related to a legal proceeding for purposes in connection with the legal proceedings;
      • other service providers or to parties nominated by the Service Provider either solely or jointly with other service providers, for purposes of establishing and maintaining a common database of customers; and/or
      • the Service Provider’s professional advisors on a need to know basis.
    4. in addition and without derogation to Clause 3.b.1, 3.b.2 and 3.b.3, you expressly consent that:-
      • the Service Provider may from time to time made available your e-mail address to other reputable organizations whose products or services the Service Provider think you might find interesting. If you do not want us to share your e-mail address with other companies or organizations, please notify us by way of telephone, e-mail or ordinary mail to the particulars as mentioned in the Roamate Website;
      • the Service Provider may send periodic mailing to you with information on new products, services and/or upcoming events. If you do not wish to receive such mailings, please notify us by way of telephone, e-mail or ordinary mail to the particulars as mentioned in the Roamate Website;
      • the Service Provider may make telephone calls or send SMS to you with information on new products, services and/or upcoming events. If you do not wish to receive such telephone calls or SMS, please notify us by way of telephone, e-mail or ordinary mail to the particulars as mentioned in the Roamate Website.
    5. the Subscriber’s acceptance to the Terms and Conditions herein constitute sufficient notice from the Service Provider in relation to the process of the Personal Data in accordance with sub-clause 3.b.
    6. You are responsible for updating your Personal Data with the Service Provider and you hereby confirm that all Personal Data furnish to the Service Provider are true, accurate, complete, not misleading and kept up-to-date at all time.
  3. Save and except as stated above and any other provisions in this Agreement or expressly agreed by the Subscriber in the future and/or as required or permitted under any enactment, law, statute, code, regulation, rules, bye-laws and/or any guidelines as determined by the relevant authorities, the Service Provider will not disclose the Personal Data to any other person.
  4. The Service Provider:-
    1. will, when processing the Personal Data, take reasonable practical steps to protect the Personal Data from any loss, misuse, modification, unauthorized or accidental access or disclosure, alteration or destruction of the Personal Data;
    2. will not use the Personal Data for any unlawful purposes.
  5. You hereby expressly, unconditionally, irrevocably and voluntarily agree and allow the Service Provider to provide and/or disclose any information on the SMS, voice and/or any data transmitted via or through your SIM Card to be used as evidence and/or assist in investigations from time to time in any criminal or civil investigations and/or court cases as required by the relevant authorities and enforcement officers. You also hereby expressly, unconditionally and irrevocably agree to allow and consent to the Service Provider to verify any of the Personal Data with third parties where necessary.
  6. You hereby expressly, unconditionally, irrevocably and voluntarily acknowledges, confirms and agrees with the Service Provider that you has placed no reliance on any statement, information, representation or warranty of any kind or nature, if any, whether expressly or by omission, be it oral or written made by the Service Provider or on their behalf to the public at large or during any communication between the Parties before or after the date of this Agreement. You further acknowledge, confirm and agree with the Service Provider that unless expressly stated otherwise in writing by the Service Provider, the information contained in the Service Provider’s brochures, pamphlets, flyers, price lists, quotations, proposals and any other promoting materials shall not be binding on the Parties hereto unless it is incorporated into this Agreement.
  7. We provide the Services using a combination of infrastructure and the Network supplied by our affiliated partners globally. You acknowledge that Services provided under the Agreement are subject to arrangements that are in the control of other networks and their operators, including the Network, that are outside of the control of the Service Provider.
  8. The use of your SIM card and associated mobile number and account whilst roaming is possible on Network of operators with which we have a roaming agreement for GSM and/or GPRS services.
  9. You cannot normally make the CALLS from your SIM card to emergency numbers
  10. The SIM card service is a radio based GSM service and there are natural limitations to quality and coverage. Whilst every effort is made to minimize these limitations and to ensure that the GSM services are available to you at all times, we are not liable for any failure, delay, interruption, suspension, or restriction of the GSM services or for a call being cut off for any reason whatsoever. You will only be able to make and receive calls when you are in an area covered by the relevant network signal and that you have sufficient call credit available to make a Call.
  11. The availability and maintenance of the Network varies depending on location. The quality and coverage of the Services depends in whole or in part on your Mobile Phone, the Products, the Network, and the other telecommunications networks or Services to which you are connected to via the Network. The Services might be adversely affected if too many people try to use the Network at the same time; by physical features (such as buildings etc); and by atmospheric conditions or other causes of interference. In particular, the Service Provider does not warrant that calls will not be dropped; GPRS connections will not be lost; that the transmission of data calls will occur at any particular speed or time; that all traffic (including certain bandwidth capacities) can or will be transmitted by the Network; or that there will be absolute protection of its Network against unauthorized access or interception.
  12. For our INTERNATIONAL ROAMING services, the roaming partner networks on which we rely to support the service while you are abroad may be limited in quality and coverage, which we have no direct control over. Access to these partner networks will depend upon the arrangements and or agreements between the Network and the foreign operators. We therefore cannot guarantee 100% access to International Roaming or other Services while abroad. The use of services outside United Kingdom, may be subject to laws and regulations of the country you are roaming in. The Service Provider is not liable for your failure to comply with those laws and regulations. You may also be charged for receiving calls on weekends and where you are roaming outside the free incoming zones. Data charges are likely to be higher, and you are advised to consider temporarily turning off any functionality that may be using data services while roaming. The Service Provider will not be responsible for any data charges incurred whilst roaming for failure to turn off any functionality that may be using data services that is not required for use by you.
  13. For SMS SERVICES, a standard text message is 160 characters long. Some Handsets permit you to send a SMS that is longer than the standard size. Where this is the case, the message will be divided up by us into the required number of texts required to convey your full SMS message. Each one of these SMS will be charged at the standard rate. Receiving international and standard SMS whilst in the United Kingdom is free. Premium Rate Services, SMS sent and received whilst abroad, reverse charged SMS and/or long text messages, are not included in the standard rates and therefore additional Charges may apply. The cost for sending a text message is deducted from your Account shortly after it is sent. Delivery of any given SMS cannot always be guaranteed.
  14. For VOICEMAIL SERVICE, we shall provide to those customers who request the Voice Messaging Service access to any service or facility comprised in such a service. For reasons of system capacity, the Voicemail Messaging Service is limited to a maximum amount of call storage time. We reserve the right (i) to make increased charges should such Voicemail storage reach the authorized limit; (ii) to suspend; or (iii) to terminate this service to any Subscriber. All incoming voice calls which are not answered or which are received when the Product or Services are busy, switched off or out of coverage will be automatically diverted to the Voicemail Services where you have activated them. This functionality cannot be altered. In the interest of other users, we limit the number and duration of the messages that can be left on your voicemail service. There is no warranty or guarantee on our part in relation to the confidentiality of the messages and you are advised to take reasonable steps to secure or otherwise delete your messages. You shall not at any time, whether by yourself or allowing others to, record any abusive, obscene or hoax messages likely to cause offence to other people, including any of the Service Provider’s employees.
  15. You are responsible to obtain your own fixed terminal equipment, which is compatible with the Service Provider’s communications system in order to use the Services or any part thereof.
    1. In order to use new services provided by the Service Provider in the future, you may need to upgrade your fixed terminal equipment at your own cost and expense.
    2. Your fixed terminal equipment (i.e. your phone, or other device which comprises a transmitter and receiver for radio communications services) must be type-approved by a certifying agency registered with the SKMM.
    3. You are responsible to equip yourself with all the necessary and compatible hardware and software required to utilize any of the Services offered.
  16. To prevent unauthorized use of your mobile phone, your SIM card will become blocked if an incorrect PIN code is entered 3 times. If the SIM card is blocked, you will be unable to use your phone in any way. In order to unblock the SIM card in the phone, you must enter your PUK code (Personal Unblocking Key). This PUK code is printed on your Roamate Global Sim card Holder & Certificate.
  17. In the event you have blocked your phone and you have lost your SIM Card Certificate, you must notify us using the 8888 customer service number or by dialing +60354806996 from other networks. You may also log in online and submit an enquiry form at website. Alternatively, you may write to the Service Provider’s office – quoting your name, address, contact telephone number, Roamate Global Sim card mobile telephone number, place and date of purchase of the SIM pack, date of activation of GSM service and date of last Reload (and any other relevant information that may be required).
  18. The telephone number as assigned to you is not assignable, exchangeable or transferable unless with the Service Provider’s consent.
    1. You will not have any rights to the telephone number allocated to you except for the sole purpose of using the Services in accordance with the Terms and Conditions.
    2. You shall not apply for registration of the telephone number allocated to you as trade mark, service mark or a combination of both, whether on their own or together with any word, graphic or any other mark.
    3. The Service Provider reserves all rights to withdraw or change the mobile telephone number designated to your Roamate Global Sim card or any other name, code or number associated with the Services for any commercial, operational or technical reasons or pursuant to the compliance with any requirement of the regulatory authority including SKMM. The Service Provider shall endeavor to give you reasonable notice in such event and provided that the circumstances permit.
  19. The SIM Card shall at all times remain the exclusive property of the Service Provider and you shall not transfer and/or assign the SIM Card to any person without the Service Provider’s prior written consent.
    1. The Service Provider is not under any obligation to compensate you for your lost, stolen, damaged, faulty or cloned SIM Card or for any unused credit balance.
    2. If the Service Provider chooses to replace your SIM Card, you will be charged for such replacement in the amount as may be determined by the Service Provider at any time and from time to time.
    3. The Service Provider will replace a defective SIM Card at no cost if the defect is proven to the Service Provider’s satisfaction to have been caused by the manufacturer or supplier of the SIM Card and provided that you return the defective SIM Card to the Service Provider within fourteen (14) days from the date the Services are activated or from the date the Roamate Global Sim card is purchased from the Service Provider or the Service Provider’s authorized distributor or dealer, whichever is applicable. Proof of purchase of the Roamate Global Sim card must be furnished to the Service Provider, failing which the Service Provider shall at its absolute discretion decide not to replace the defective SIM Card.
    4. If the SIM card is damaged (through no fault of the Service Provider), you will be required to pay for any replacement, exchange or repair of such SIM Card. If you require a replacement SIM Card you must notify us using the 8888 customer service number or by dialing +60354806996 from other networks. You may also log in online and submit an enquiry form at Roamate Website. Alternatively, you may write to the Service Provider’s designated office – quoting your name, address, contact telephone number, mobile number, PUK code (as printed on your SIM Card Holder & Certificate), day of activation of Roamate Global Sim card service and/or proof of purchase, and any other relevant information that may be required by the Service Provider. A SIM card replacement will cost and postage and any sales tax will be charged and must be paid for in advance.
    5. You shall take all precautionary steps to prevent the loss, theft, unauthorized use and/or cloning of the SIM Card. In the event of any loss, theft, unauthorized use and/or cloning of the SIM Card, you shall immediately notify us. You shall remain liable for all charges and costs incurred in relation to the SIM Card including all costs associated with its unauthorized use.
  20. To the extent permitted by law, the Services are provided on an “as is” and “as available” basis and the Service Provider shall not be liable for and makes no express or implied representations or warranties, guarantee or representation of any kind in relation to the Services including but is not limited to:-
    1. availability, accessibility, timeliness and uninterrupted use of the Services which are subject to certain limitations and circumstances beyond our reasonable control including, but not limited to, physical, geographic and atmospheric conditions and the functional capability of services and products as supplied to us;
    2. sequence, accuracy, completeness, timeliness or the security of any data or information transmitted or received by you in connection with the Services;
    3. the condition, merchantability, or fitness of any part of the Services;
    4. the quality of the service equipment used by you that is necessary for the access and/or use of the Services;
    5. the quality of the network coverage, whether domestic or international.
    6. the accommodation of your specific requirements, even if those requirements have been notified to us in advance.
  21. Subject to this Agreement, we shall exercise such reasonable skill and care in the provision of the Products and/or Services as may be expected of a reasonable mobile communications provider, and we further warrants that the Products will be of satisfactory quality, will conform in all material respects with their description and will be free from material defects in design, materials and workmanship.
  22. The Service Provider reserves the right to amend, modify, vary, terminate, delete and/or add the Services, the applicable rates, charges, terms of use, either in whole or in part at any time as the Service Provider in its absolute discretion or as the Service Provider without prior notice to you.
    1. Your usage of any part of the Services implies your acceptance of all the terms and conditions of the Services which may be varied, modified, amended, deleted, added or terminated in whole or in part at any time and from time to time without any prior notice from the Service Provider.
    2. All reasonable efforts shall be made to minimize such Service disruptions, however, some interruption may be inevitable. We will notify you where and as soon as it is practicable to do so.
  23. In addition but without derogation to the above, the Service Provider shall be entitled at its absolute discretion at any time to suspend and/or disconnect your access to the Services without any notice or compensation to you in the following circumstances:-
    1. if any technical failure occurs in the Services or the Service Provider, the Service Provider’s Related Corporations or the Service Provider’s affiliated corporations’ network which supported the Services in whole or in part;
    2. while the Services are being upgraded, added, deleted, amended, varied, modified or maintained either in whole or in part;
    3. if you breach any of the Terms and Conditions;
    4. if you do anything which may in the Service Provider’s sole opinion, lead to the damage or injury to the Services or the Related Corporations’ network or the Service Provider’s affiliated corporations’ network which supported the Services in whole or in part;
    5. if the Services Provider is required to do so by any law, statue, enactment, code or by any relevant authorities;
    6. if it is in the Service Provider’s sole opinion that the Services or the Service Provider’s Related Corporations or the Service Provider’s affiliated corporations’ network which supported the Services in whole or in part is or may be used fraudulently or for unlawful purpose.
  24. The Service Provider will endeavor to resume the Services as soon as possible in the event the suspension or disconnection occurs due to the circumstances as stated at Clause 4.r above. You shall be liable for all applicable charges during the period of interruption, suspension, disconnection or loss of the Services or part thereof from any cause whatsoever.
  25. We may, from time to time and without notice, change the Services and Products in order to comply with applicable safety, regulatory or statutory requirements, provided that such changes do not materially affect the nature or scope of the Services and Products or the Charges.
  26. Without prejudice to any other provisions of the Agreement, we reserve the right to:
    1. issue such reasonable instructions concerning the use of the Services as may be necessary in the interests of safety, quality of Services, other customers or telecommunications services as a whole, or for any other reason we deem sufficient; and/or
    2. block certain numbers from the Services, International Roaming; and/or disconnect the Services and Products on a temporary or permanent basis where there are reasonable grounds to suspect fraudulent, AIT or GSM Gateway activity, or where we would suffer direct loss as a result of any use of the Services.
  27. Any entitlement for the benefits of the programs requiring registration will be subject to your successful application.
  28. The Service Provider reserves the absolute right at any time and without being liable to you or any third party whatsoever to:-
    1. impose a fee, extra charges and/or penalty to you who misuse the free calls or data services or any other services provided, directly or indirectly or through the Service Provider by way of unauthorized selling and/or Commercial Gain;
    2. impose any minimum or maximum capping for the free voice and/or data usage without prior notice to you based on the fair usage policy which may be changed at any time and from time to time at the Service Provider’s absolute discretion;
    3. suspend, disconnect and/or terminate your telephone line in the case of suspected Commercial Gain activity not limited to any voice and/or data services and promotions being offered.

For the avoidance of doubt, “Commercial Gain” referred herein shall mean any form of profits earned and/or gained and/or likely to be gained by the Subscriber directly and/or indirectly with or without intention of gaining profit arising from the usage and/or utilization of the Services of any part hereof with any unauthorized device or any other ways in any manner whatsoever which unfairly exploit the unlimited free voice and/or data usage (as and when it is made available by the Service Provider in any of its promotions, plans and/or packages) or spamming activities for the purposes of unauthorized reselling. Commercial related SMS sent by you under this plan shall be deemed as a breach of these Terms and Conditions.

  1. It is hereby agreed that the Service Provider and/or its Related Corporations and/or the Service Provider’s affiliated corporations’ network which supported the Services in whole or in part which shall include its employees, workers, staffs, shareholders, directors shall not in any way be liable to you or any third party authorized by or claiming through you for any loss or damage, whether direct, indirect, special or consequential, or for loss of business, revenue or profits or of any nature suffered by you or any person authorized by you, or any injury caused to or suffered by a person or damage to property arising from or occasioned by:-
    1. the use or inability to use by you or any persons authorized by you, of the Services or any part thereof;
    2. any malfunction, unauthorized use, cloning of or defect in the Services and/or the SIM Card or any part thereof for whatsoever reasons;
    3. any act, omission, error, default or delay by use by the Service Provider and/or its Related Corporations which shall include its employees, workers, staffs, shareholders, directors in relation to the Services.
  2. Without limiting the generality of Clause 4.x above, that the Service Provider and/or its Related Corporations and/or the Service Provider’s affiliated corporations’ network which supported the Services in whole or in part which shall include its employees, workers, staffs, shareholders, directors shall not in any way be liable to you or any third party authorized by or claiming through you for:-
    1. any claim for libel, slander, infringement of any Intellectual Property rights arising from the transmission and receipt of material in connection with the Services and any claims arising out of any act or omission on your part in relation to the Services or any part thereof;
    2. any loss or damage caused to you as a result of the suspension/termination of the Services and the interruption/loss of suspension/termination of the Services and the interruption/loss of the Services or any part thereof from any cause;
    3. any loss, distortion or corruption of data arising from the use of the Services to transmit data or for data communication purposes at any stage of the transmission including any unlawful or unauthorized access to your transmission or date;
    4. interruption or unavailability of the Services as a result of including but not limited to adverse weather conditions, electromagnetic interference, equipment failure or congestion in the Service Provider and/or its Related Corporations and/or affiliated corporations’ network or telecommunication systems.
  3. The Roamate Global Sim Fair Usage Policy (“Policy”) sets out an acceptable level of conduct between the Service Provider and the Subscriber using the Internet services as part of the Services. It is hereby acknowledged and agreed by the Subscriber that:-
    1. the internet access service which maybe provided by the Service Provider from time to time is a shared service and the Subscriber’s activities and usage will affect other users/members using and sharing the same network.
    2. certain software/applications which is used by a small number of customers/ Subscriber to send and/or receive files containing very large amounts of data (including without limitation traffic from peer-to-peer software and/or applications (such as Bit Torrent, eDonkey, Gnutella, Dropbox) or file sharing software (such as Limewire). These activities may cause network congestion and can negatively impact the speed at which other customers can access the Internet;
    3. the Service Provider does not guarantee a service level and/or connectivity to users of peer-to-peer or file sharing software and/or applications;
    4. the system that is used to provide the internet service for the Services can identify very high bandwidth users and the Service Provider seeks to manage the customers’ usage by throttling their bandwidth to a much lower internet connection speed to ensure fairness to all customers/ Subscribers;
    5. the Subscriber is reminded that the software (as mentioned in section 4.z.1 above) allows the download of illegal content which the Service Provider prohibits, which is an infringement of copyright and other Intellectual Property rights and rightful owners of such copyright and/or Intellectual Property rights may take measures to prosecute and/or take legal course of actions against violators/offenders. Each individual download can be traced by the Subscriber’s IP address back to the Subscriber r’s account with the Service Provider;
    6. each customer’s total usage per month shall NOT exceed the quota permitted by the respective package data (total upload and download usage). This is to ensure no individual hogs the bandwidth at all times.
    7. the Service Provider reserves the absolute right to reject any application or charge for any additional data volume transmitted from what is already allocated or throttle the speed when the Subscriber exceed the usage limit allocated.
    8. the Service Provider shall at its absolute discretion automatically disconnect the Subscriber’s internet session after a period of inactivity, which may vary from 20 minutes to 30 minutes. This automatic disconnection is to allow maximum network performance (where applicable); and
    9. in the event the Subscriber fails to comply with any of the provisions in this Roamate Global Sim Fair Usage Policy as stated above, the Service Provider shall at its absolute discretion, have the Subscriber bandwidth managed, suspend or terminate the Services or any part thereof without any notice to the Subscriber and without any obligation to the Subscriber.
  4. You hereby acknowledge and agree that the mobile data services as part of the Services will be provided on a “pay as you use” (PAYU) basis and the charges for your data services will be based on your usage. You further acknowledge and agree that it is your responsibility to switch off the “mobile data” or “mobile internet connect” setting in your phone in the event you do not wish to use the data internet. The Service Provider shall bear no responsibility of whatsoever nature in the event charges are levied based on your data internet usage caused by your failure to switch off your phone settings.
  5. NUMBER PORTABILITY/TRANSFER OF A GLOBAL NUMBER TO ANOTHER NETWORK PROVIDER – the Service Provider offers a specialised international roaming service that works on a call back system using special numbers. These numbers are not part of the mobile number portability scheme. Due to this reason, mobile numbers cannot be ported to or from the Service Provider from another network provider and we are unable to provide you with a PAC code.
  6. Our Prepaid service means that you purchase Reload Vouchers enabling you to make calls, send SMS text messages and send and receive data. All Reload Vouchers have an expiry date. The expiry date is shown on such Vouchers or communicated to you at the time of purchase and they must be used before their stated expiry dates. Failure to do so will result in an invalid Voucher and the credit will be lost. We and/or our authorized agents will not refund monies for expired Vouchers.
  7. Charges for our Services shall be calculated by reference to our current, relevant Price List that is available to all customers on request, or through on-line access, and it should be noted that we reserve the right to up-date, modify, increase, and/or in any way make changes to such Price List from time to time without any prior notice. If you continue to use the Services after any amendment to the Charges comes into effect, this shall be deemed to be your acceptance of the new Charges. Call charges shall be calculated by reference to the details of your calls recorded by, or recorded on behalf of the Service Provider. The duration of the call shall commence by reference to the details of all data transmitted or received by the Subscriber and will include any present data, recorded by, or recorded on behalf of the Service Provider. The amount of data will include such data that is added to control the flow of data across the relevant Mobile Carrier’s Cellular Service network.
  8. If you, as a Prepaid subscriber, make calls, charges are incurred and they will be deducted from the amounts that you have credited to you account. When all your credit has been used up, you will no longer be able to use the Roamate Global Sim card service to make outgoing calls or send outgoing text messages until you Reload your account either using another Voucher or your debit/credit card. Incoming calls may not be allowed when you have no credit as certain inbound calls are chargeable.
  9. For Prepaid accounts, you hereby irrevocably authorize us to debit your debit or credit card for all relevant charges from your account as they are incurred by you. You may make calls until your credit is used up. If you Reload before your credit expires, any unused credit from your previous Reload will be carried forward. When you complete a call, the system will notify you of the call cost and your remaining credit balance. This service can be switched off and on as you elect, by simply “Login” at Roamate Website and accessing “My Account”. Additionally, at any stage, you can Dial *130# to find out your account balance.
  10. Once your account has been activated, you may receive, and make, calls on the Roamate Global Sim card as long as your card has a positive balance that is sufficient for the call.
  11. Calls (except calls to certain fixed fee services and to Directory Enquiries and International Directory Enquiries numbers) are charged at 60-seconds intervals. There is a minimum charge of one minute at the prevailing rates. There will be no automatic compensation for disrupted calls.
  12. The cost of the calls is as set out in the Price List is available online at the Roamate Website or on request. When we make a change to the charges payable, we will publish such change details on our website (including the operative date) in the Price List as soon as possible and, in any event, not less than 14 days before the change is due to take effect. We reserve the right to change a price with no prior notice in exceptional circumstances so long as it does not affect more than 5 destinations in any one calendar month.
  13. All published charges for the Roamate Global Sim card service are exclusive of Taxes, unless it is explicitly stated that they are “inclusive” prices. Taxes will be charged at the prevailing rate of the country in which the subscriber resides at the time of the chargeable event. No separate Tax invoices or receipts shall be issued by us.
  14. For Prepaid subscribers, if you make a call and your credit is used up while you are making the call, the call may be terminated. If a call is attempted for which there is insufficient credit in your account for a minimum duration call (60 seconds), then such a call will not be allowed.
  15. Your Reload Vouchers issued to you are your property and you are responsible for any loss or damage to them. You are responsible both for the use of your Mobile Phone and any PIN/PUK codes issued with it and for the costs of any of the GSM services obtained through its use. You are liable for all charges, which are, or become, payable in respect of your account, whether the account is used by you or by any third party.
  16. If your mobile phone is lost or stolen, it is your responsibility to report it both to the Police, and to the Service Provider, by email using customercare@roamate.co, 8888 customer service number or by dialing +60354806996 from other networks. Once reported, we will remove such the Roamate Global Sim card from use. However, in any of such cases, you are responsible for any charges incurred up to that point. We will be happy to replace your Roamate Global Sim card at a replacement cost and postage, so you can continue using the service with your original telephone number. We strongly advise that you take out insurance to cover any loss, damage or theft.
  17. Itemized statements of account are available with the Roamate Global Sim card service, by logging onto your account online at Roamate Website. Logging-on requires a User Name and Password – which have been included with your SIM card package.
  18. Your credit is transferable to third party accounts. A fee will be charged into your account.
  19. The “CLI” (the Caller Line Identity) of your phone (your mobile number) will always be released when you make an outgoing call, but we cannot be held responsible for the ultimate delivery of this number through networks outside our direct control.
  20. Charges for our services are calculated and billable in USD. Alternative currencies may be offered.
  21. All Subscribers with active SIM Cards will be charged an Annual Renewal Fee of USD 0.70 per year. Subscribers may choose to extend validity of the SIM at Roamate Website. Roamate may absorb this cost for selected active subscribers. A SIM Card is deemed to be active from the first day it is used to make or receive calls or send or receive SMS messages or any use of data services. This charge will not be prorated. SIM Cards that have not been activated will not be charged.
  22. An active SIM Card will continue to be charged until it is deactivated. A SIM Card that is deactivated is then removed from the HLR and cannot be used again. Deactivation is an irreversible event.
  23. Subscribers whose SIM have credit balance below the annual renewal fee will not be able to extend SIM validity until the SIM card is top up with sufficient credit.
  24. Your pre-payments for reloads are not repayable by us, nor is any interest payable on any credit you may have with us. Every time a chargeable Service is used by you, the value you have added to the Account via Reloads is reduced with reference to the relevant Charges and Price Lists. Please note that uses of Internet or electronic Top Ups are not guaranteed as secured by us and you are therefore reminded to exercise caution when using it.
  25. The Service Provider shall not in any way be liable to reimburse you any forfeited credit value or for any damages, cost, loss or expenses suffered as a result of the suspension and/or termination of your Account and/or the Services.
  26. To select the correct profile for the country you are roaming in, please refer to the relevant User Guide for your SIM Card type in Roamate Website.
  27. Please be advised that the network operator that may appear on your handset may not be one that the Service Provider has a Roaming Partner Agreement with. To avoid unwanted service issues, and to benefit from our published pricing please select:
    1. “Network Settings” on your handset and change the Network selection to “Manual”.
    2. A Roaming Partner Network for the country you are roaming in. To know which Roaming Partner Network to select, please “Login” Roamate Website and go to “Roaming Partners” to view the relevant Roaming Partner Network. This page will provide you with a comprehensive list of countries and available Roaming Partner Networks.
  28. Rates displayed on the Roamate Website are in relation to you selecting the correct profile, and selecting a correct roaming partner network for the country that you are roaming. If in error you have selected an incorrect profile, or an incorrect roaming partner network, or a non roaming partner network, different rates may be charged. Please be advised that the Service Provider is not liable, nor responsible to compensate you for any financial loss incurred in the difference between our published price and the price you were actually charged IF you selected incorrect settings in error when our published profile and roaming partner network settings clearly display the correct profile and roaming partner network settings on our website.
  29. Where your Roamate Global Sim card contains an initial credit and/or promotional credit, this will only be credited to your Account in accordance with the terms and conditions applicable to that offer.
  30. In addition to all other covenants, representations, undertakings, or warranties contained in this Agreement and without derogation to the same, the Subscriber hereby expressly, unconditionally irrevocably agrees and undertakes with the Service Provider and/or represents and warrants to the Service Provider that: –
    1. you shall promptly and punctually pay all fee, charges, rates and other charges or payments payable in respect of the use of the Services. For our Pre-Pay Service to you, you shall pay for such Services by purchasing Top ups as described in the User Guide(s) or by any other method approved by us from time to time;
    2. you shall promptly pay and settle all applicable taxes, levies and/or duties that are payable by you in relation to the use of the Services;
    3. you shall abide with all notices or changes made by the Service Provider;
    4. you shall report to the Service Provider immediately upon the discovery of fraud, unauthorized usage, loss, theft of your SIM Card and any other occurrence of illegal or unlawful deeds in relation to the use of the Services. You must call the Service Provider’s customer service number as provided in the Roamate Website to lodge a complaint and/or to lodge a police report (if required) and a certified true copy of the police report must be given to the Service Provider;
    5. you must inform us as soon as possible and within seven (7) days if your Handset supplied by us (if applicable) is defective upon purchase, in which case we will arrange replacement in accordance with clauses 9.k. and 9.l;
    6. you also agree that in the event your Handset and/or Roamate Global Sim card is lost, stolen, damaged or destroyed, or used without your authority, we shall have no obligation to make a refund to you of the credits left on your Account even if we have been notified of such circumstances. You shall co-operate with us in relation to our reasonable security policies and other checking conducted to protect you, your information, other customers, us, our network and Services. Please note that you will be liable for any Handset that has been delivered to the address you provided to us on your application or order, where such delivery is confirmed by a signature. Please be advised that the mobile phone numbers we provide are not normally transferrable to another SIM Card. Therefore if you have either lost, damaged, or destroyed your SIM Card or if your SIM Card was stolen, the number will normally be lost;
    7. you shall ensure that the phone used by you for the SIM Card and the use of the Services is legally owned/possessed/used by you at all times and you shall not or allow any person to modify or manipulate the phone and/or the SIM Card which is against any laws or regulations in the country in which it is to be used;
    8. you shall cease from using the Services or any part thereof for such period as may be required and notified by the Service Provider and you will co-operate with all reasonable requests made by us relating to the provision of the Services to you;
    9. you shall be responsible for all the security and integrity of information and data transmitted or broadcasted by you or any person using your Handset, whether with or without your authorization;
    10. you shall keep the personal identification number (PIN) of the SIM Card confidential and shall not reveal and/or disclose any PIN or important information to any other person at all times unless legally obligated to do so. You shall treat as confidential, and store in a safe place, all of your security information including your PUK codes and any other codes and passwords used to access the Services or to communicate with us. You shall not give access to your security information to anyone else. The Service Provider shall not be liable for any loss arising from your failure to keep such information secured;
    11. you shall ensure that the Services and the SIM Card are used solely for the reception and transmission of message (including without limitation to picture, data and/or audio files) and other telecommunications by you or other persons using your phone;
    12. you shall not use the Services with any unauthorized device which illegally exploits the unlimited free voice and/or data usage or spamming activities for the purposes of unauthorized reselling for Commercial Gain (as defined in Clause 4.w above);
    13. you shall provide accurate, complete and not misleading information and/or particulars to the Service Provider and inform the Service Provider immediately of any changes but not limited to, any changes in the address and/or contact particulars.
    14. you shall comply with all applicable laws, rules and regulations, codes, circulars and any requirements or restrictions which the Service Provider or other service providers and/or operators may impose on the use of the Services or any telecommunications system, equipment or device and you shall comply with the terms of any legislation or any license applicable to you as the Customer or us, including all relevant codes of practice as may be issued from time to time by the relevant authorities, regulators, governments having the jurisdiction and control over the use of the Services in any particular jurisdiction;
    15. you shall take all reasonable precautionary steps to prevent fraudulent, improper or illegal use of the Services or any part thereof;
    16. you are wholly responsible for the content of the use of the Services or any part thereof, and we are not responsible or liable for any call content, message or other communications sent or received by you or any other person using your Account, SIM Card or Handset (including content which contains a virus or other harmful or unlawful material) and you shall rely on, or use, any and all content at your sole risk;
    17. you will not reverse the charges on any telephone call or accept a reverse charged call. This applies even where you loan/give your Mobile Phone with the Roamate Global Sim card to any other person;
    18. you will not attempt to, actually gain, permit or actively or inactively allow any third party to attempt to gain unauthorized access to the Services and/or Network or any part thereof;
    19. you will not use or permit any use of the Services or Products, so as to cause the operation of the Network or the quality of Services to be jeopardized, impaired or interrupted or to interfere with the integrity or security of any telecommunications or IT network or system, nor to misuse and/or abuse the Services and/or the Network;
    20. you shall duly perform, fulfill and comply all obligations, covenants, stipulations under this Agreement and any User Guide(s) governing your use of the Products and/or Services, and will remain solely responsible for the manner in which these are used;
    21. you shall follow and/or abide all instructions, guidelines protocols, handling procedures and/or rules in this Agreement and/or issued by the Service Provider from time to time when using the Services;
    22. you shall not use the Services or any part thereof to cause embarrassment, distress, annoyance, irritation or nuisance to any person.
    23. you shall not use or allow any part of the Services to be used:-
      • for any unlawful purposes or for any purpose which shall be deemed unlawful, defamatory, threatening to the national security and/or public order, and/or which is likely to encourage crime or lead to public disorder, and/or which instigate racism or otherwise prohibited,
      • to transmit or post any content (whether via SMS, text, data, voice, audio, visual, or any form) which may give rise to civil liability or otherwise violate any applicable laws, ordinances, rules or regulations or which may contain offensive element which shall be or deemed to be improper, immoral, indecent, obscene, pornographic (which includes nudity and sex, unless approved by the Film Censorship Board), profane, unlawful, defamatory, harassing, harmful, false, vulgar, menacing and/or offensive in character with intent to annoy, abuse, threaten or harass any person and/or in any way tantamount to anything which offends or contempt good taste or decency and/or is offensive to public feeling;
      • in any manner which may constitute a violation or infringement of the rights of any party, including, but not limited to, their Intellectual Property or confidentiality or privacy rights;
      • to be resold or otherwise provided to third parties without the Service Provider’s prior written consent, whether for a profit or ex gratia or otherwise;
      • in a manner that results in the Service Provider being liable for any loss or damages under any applicable laws, rules or regulations;
      • for the purpose of sending, receiving, publishing, distributing, disseminating, encouraging the receipt of, uploading, downloading or using any material which is offensive, abusive, defamatory, indecent, obscene, unlawful, harassing or menacing or a breach of any Intellectual Property rights or breach of confidentiality or invasion of privacy, or defamatory in nature or invasion of any rights of any person;
      • for the purpose of sending or uploading unsolicited e-mails, advertising or promotional materials, offering to sell any goods or services, or conducting or forwarding surveys, contests or chain letters;
      • for knowingly or negligently transmitting or uploading any electronic material (including, without limitation to files that contain virus, corrupted files, or other similar software or program) which is known or likely to cause or you have reason to believe that will interrupt, damage, destroy or limit the functionality of any computer software, hardware or telecommunications equipment owned by the Service Provider;
      • which involve activities that are in breach of any other third party’s rights, including downloading, installation or distribution of pirated software or other inappropriately licensed software, deletion of any author attributions, legal notices or propriety designations or labels in any file that is uploaded, falsification of the origin or source of any software or other material;
      • which allow any activities which may disrupt or interfere with the Service Provider and/or its affiliated company’s network or services or cause a host or the network to crash;
      • for the launching of ‘”denial of service” attacks, “mail-bombing” attacks, “spamming” or “flooding” attacks against a host or network or to send any unsolicited commercial content to anyone;
      • for excessive use of, or placing unusual burdens on, the network, by for example sending or receiving large volumes of e-mail or excessively large mail attachments and will not incite, encourage or induce members of the public to make calls to a particular number simultaneously; and
      • for creating, transmitting, storing or publishing any virus, Trojan, corrupting program or corrupted data.
    24. you shall not post or transmit anything including any information of any kind which contains or which you have reasonable belief to contain virus or other harmful components and you shall not delete any author acknowledgments, legal notices or proprietary designations or labels attached to or expressed in any file that is uploaded;
    25. you shall not download any file posted by any other user of the Services if you know or reasonably ought to know that such file cannot legally be distributed in any manner whosoever; and
    26. you will not exploit the Services commercially or to the detriment of the Service Provider and/or its affiliated companies or to a any other person. For the avoidance of any doubt this includes use of the Products and/or Services for the purposes of fraud, AIT or the operation of a GSM Gateway.
  31. The Service Provider agrees to provide and the Subscriber agrees to accept the Services (as hereinafter defined) subject to these Terms and Conditions [as hereinafter defined]. These General Terms and Conditions and the Price List [as hereinafter defined] apply to all the Products and Services offered by the Service Provider with reference to the label “Roamate Global Sim”, whether for a specified fee or incorporated into other Charges. The current valid and binding version of this Agreement at any given time shall apply unless terminated under the terms of this Agreement and shall be published and updated by us on the Roamate Website from time to time. Our relationship with you is also subject to our company’s Privacy Policy and code of conduct and any rules and regulations as may be prescribed by the local authority from time to time.
  32. By creating an Account and using our Roamate Global Sim card to access the Services, you will be deemed to have accepted this Agreement and will be referred to as our Subscriber. Any SIM Card we provide to you is provided under license and remains our property. We may change your SIM Card or require you to return it at the end of this Agreement.
  33. Our supply of services is subject to the following regulations:
    1. any rules and regulations as may be prescribed by the local authority, wherever applicable;
    2. for keeping your personal information confidential and processing it fairly – the Information Commissioner (www.ico.gov.uk);
  • for the provision of our communications services within the United Kingdom – the Office of Communications (Ofcom) (www.ofcom.org.uk); and
  1. any other rules and regulations as may be applicable depending on the governing law and regulations in the territory where the Network [as hereinafter defined] is provided for the Services.
  • You hereby acknowledge and agree that the Content made available through the Services would not be filtered, checked and/or edited by the Service Provider and therefore the Service Provider is under no obligation to censor the Content or any part thereof or information provided, even if it is co-branded or promoted or endorsed by the Service Provider.
    • The Service Provider does not warrant and in particular does not guarantee the sequence, accuracy, authenticity, security or timeliness of the Content and the Service Provider disclaim all liabilities of whatsoever nature in relation to the Content provided.
    • By using the Services, you acquire no rights or interests to the Content and you agree not to distribute or forward the Content to any other person.
    • The Service Provider shall not be liable and makes no express or implied representations or warranties or guarantees of any kind in relation to the sequence, veracity, reliability, quality, accuracy, completeness or the security of any data or information transmitted using the Services.
    • You shall not reproduce, tamper, alter, add, delete, modify, amend or vary in whatsoever manner, distribute or forward the Content (whether in its original or adapted form) received as part of other Services to anyone else for purpose of creation of any commercial products, whether tradable or otherwise including but not limited to, any derivative products whether for your own purposes or for the purposes of any third party.
  • The Service Provider shall not be liable or responsible in any manner of whatsoever nature for any loss or damage suffered by the Subscriber or any other person as a result of using the Content of any information or data thereof including the damage or loss of data caused by virus or any other similar programmes.
  • Except as otherwise provided in this Agreement all conditions, warranties or other terms (whether express or implied by operation of law or otherwise) are hereby excluded to the extent permitted by law. You also recognize that the Services may, from time to time, be adversely affected by events outside our control, including, without limitation, congestion, network coverage, dropped connections, the performance of wireless enabled devices and the maintenance of a secure network connection.
  • We are not liable for any loss of use, profits or data or any indirect, special or consequential damages or losses, whether such losses or damages arise in contract, negligence or tort, including without limitation to any losses in relation to:
    • the deletion, with or without notice or cause, of any of your data or information stored on the Products and/or Services;
    • your use of, reliance upon or inability to use, our Products, Services and/or Content;
    • any loss of your data or material resulting from delays, non-deliveries, missed deliveries, service interruptions or failure, suspension or withdrawal of all or part of the Products and/or Services at any time; or
    • the removal from the Products and/or Services of any material sent or posted by you on or via the Services and/or the blocking or suspension of your access to the Services or any part thereof in accordance with the Agreement.
  • Nothing in these terms shall act to exclude or limit our liability for death or personal injury, fraud or any other liability which may not by applicable law be excluded or limited. Nothing in these terms affects the statutory rights of you as a consumer (if applicable).
  • If you are not fully satisfied with any part of the Services, Products and/or this Agreement after it is amended, your sole and exclusive remedy is to discontinue Using the Services, or where you have paid us for any element of the Services and/or Products, to seek a pro-rata refund as outlined in the Agreement for the cost of that element which has caused dissatisfaction. You are not entitled to a refund where we have suspended or terminated your access to the Services or Products as a result of breach of the Agreement by you.
  • The Service Provider shall not be liable for, and you agree to indemnify the Service Provider against all claims, losses, liabilities, proceedings, demands, costs and expenses (including legal fees) which may result or which the Service Provider may sustain in connection with or arising from the provision of the Services to you due to your default, negligence, wilful act or omission, recklessness, criminal act and/or wrongdoings, or any breach of law in whatsoever manner. You shall also reimburse the Service Provider all such payments including but is not limited to taxes, levies and/or duties payable which the Service Provider has advanced or settled on your behalf, whether under a statutory obligation or otherwise. Your use of the Services connotes that you agree to fully indemnify and keep the Service Provider, its officers, employees, staff, workers, agents, contractors, authorized personnel fully indemnified against any loss, damage, claims, costs, expenses, liabilities, penalties arising from any claims for libel, invasion of privacy, infringement of copyright, patent, breach of confidence or privilege or breach of any law or regulation whatsoever arising from the material transmitted, received or stored via the Services or part thereof and from all other claims arising out of any act or omission by you or any unauthorized use or exploitation of the Services or any part thereof.
  • Without prejudice to any of the foregoing provisions, in the event a court, arbitrator, tribunal or any other authority who have the jurisdiction over the matter holds or finds the Service Provider liable to you for any breach or default by the Service Provider, you agree that the amount of damages payable by the Service Provider to you shall not at any time exceed the sum of US Dollar One hundred and fourty (USD140.00) Only notwithstanding any order, decree or judgment to the contrary.
  • The limitations and exclusions in this Agreement shall apply regardless of whether a claim is based in contract, warranty, indemnity, tort/extra-contractual liability (including negligence), strict liability or otherwise to the extent in which it is permitted by law.
  • You shall be responsible for all taxes, levies or duties, if applicable, in relation to the Services. You shall reimburse the Service Provider on demand for any such expenses, which the Service Provider is obliged to pay on your behalf.
  • For the avoidance of doubt, you acknowledge and agree that the Service Provider has no obligation, duty or liability in contract, tort (including negligence or breach of statutory duty) or otherwise beyond that of a duty to exercise reasonable skill and care.
  • For the purpose of this clause, “Confidential Information” shall means all proprietary non-public and confidential or personal data of the Parties or information which the Parties may have access to or which may have come to the knowledge of the Parties and/or pursuant to this Agreement and/or any information in respect of the security arrangements between the Service Provider and the Subscriber under this Agreement. The Subscriber’s Confidential Information shall not include information which (i) is in the public domain at the time of disclosure or later enters the public domain through no fault of the Service Provider, and/or (ii) is received by the Service Provider from a third party not associated and/or related to the Subscriber; and/or (iii) is presently known to the Service Provider; and/or (iv) is required to be disclosed by law, judicial or administrative process or by governmental authority and/or (v) with written consent of the Subscriber including the Personal Data which are consented to by the Subscriber pursuant to the clauses aforementioned.
  • You shall grant the Service Provider an irrevocable, worldwide royalties free license to copy and adapt and reproduce in any manner whatsoever any information generated through your use of the Services to the extent necessary for the Service Provider to provide or to promote the Services or for the Services.
  • If you do not use the SIM card to make at least one chargeable call within a period of twelve (12) months this Agreement may terminate automatically and shall be deemed to be terminated by you.
  • The Services supplied under this agreement shall continue to be supplied for 12 months following your last use of the Services provided you have sufficient airtime except in the event that this agreement is terminated in accordance with conditions contained in this Agreement. At the end of such period the Services will cease to be available to you regardless as to how much, if any, unused airtime you may have remaining on your account.
  • If you do not use the SIM card for a period of 12 months and the SIM card isn’t registered on our website, this agreement will terminate automatically and shall be deemed to be terminated by you. Any credit remaining on the SIM card will be permanently lost and will not be refunded.
  • In the event of termination of the Agreement between the Service Provider and you, your right to use any Roamate Global Sim card and any number associated with it also terminates. For avoidance of doubt the Roamate Global Sim card and the mobile number attached to the Roamate Global Sim card always remain the property of the Service Provider.
  • Upon the occurrence of any of the following events: –
    • If you defaults in any payment to the Service Provider and/or any other monies covenanted to be paid hereunder including but is not limited to any default interest payable thereto after the same shall have become due and owing by you to the Service Provider whether formally demanded or not; or
    • if you commits or threatens to commit a material breach of any term, stipulation, covenant or undertaking contained in this Agreement; or
    • if you shall commit a breach of and/or violate any applicable laws in connection with the terms and conditions under this Agreement; or
    • if there is any technical problem occurs in the Services or related network; or
    • if you do anything which may in the Service Provider’s sole opinion, lead to, including but not limited to, the damage or injury to the Services or the Service Provider’s related network or operation or its reputation and business goodwill; or
    • if the Service Provider is required to do so by law, statute, enactment, ordinance, code or by any other relevant authorities; or
    • if it is in the Service Provider’s sole opinion that the Services or the Service Provider’s host network is or may be used fraudulently, illegally or for unlawful purposes; or
    • you use the SIM Card for illegal, immoral, fraudulent or improper use; or
    • any of the information you have provided to us is found to be false; or
    • for any other reason that may be determined by the Service Provider and published on Roamate Website from time to time, the Service Provider shall, notwithstanding any contrary provisions herein contained and in addition to but without prejudice to any other termination rights as may be conferred and contained in this Agreement, be entitled at any time thereafter, without further notice to you and without any obligation to provide you with any explanation whatsoever and without prejudice to all other rights, powers and remedies conferred on the Service Provider by virtue of this Agreement or by operation of by law or equity, to terminate this Agreement forthwith and thereafter this Agreement shall terminate and cease to have any effect upon the other Parties’ receipt of such notice and neither Party hereto shall have any claims against the other save and except for any antecedent breach of this Agreement.
  • You may terminate the Agreement by giving the Service Provider written notice of termination. The Services shall be terminated within three (3) Business Days from the date of receipt of the written termination notice by the Service Provider from you. In any event of termination of this Agreement, no payment/reimbursement/refund will be made in respect of any unused call credit available on the date of termination.
  • Upon termination of this Agreement, the Subscriber shall immediately or within such extension of time as may be granted by the Service Provider in writing and at its absolute discretion (if any):-
    • settle all outstanding charges and other sums due and owing to the Service Provider pursuant to this Agreement (if any) including charges for the usage of the Services and any other outstanding and/or commitment amounts, including all those under a fixed contract period; and
    • return the Roamate Global Sim card to the Service Provider.
  • The Service Provider may at its absolute discretion terminate all other benefits, entitlements, and promotions upon termination of this Agreement without being liable to the Subscriber in whatsoever nature. On termination, we shall disconnect your Roamate Global Sim card. We reserve the right to refuse any request for information where we are unable to verify that the caller is the subscriber of the account.
  • In the event of any suspension of the Services, the Service Provider may at its absolute discretion reconnect the Services, subject to you paying a reconnection fee and all outstanding amount due including any late payment interest therein to the Service Provider.
  • We reserve the right to make incidental changes to this Agreement where required to do so to comply with legal, regulatory or tax changes, for circumstances otherwise outside of our control, or for minor changes incidental to the operation of the Agreement. Such changes can be made by us immediately and without any notice other than by publication on our website.
  • You may cancel this Agreement within 14 days of receipt of your Products. You must return your unused Roamate Global Sim card or any other Products within fourteen (14) days. Please note the Roamate Global Sim card must still be attached to the original SIM Card holder. If we do not receive the Products by the required date, if they have been used, broken or if the Products returned are incomplete, then we reserve the right not to offer a refund.
  • You are responsible for both the SIM Card and any other Products until they are received by us and subject to satisfactory inspection by us. Any and all replacement returns of Roamate Products should be sent to Roamate Headquarter address as stipulated above at your own expense to us. Please note that proof of sending does not mean proof of receipt by us and you may wish to send such items by recorded delivery for confirmation of receipt by us.
  • This policy operates in addition to any other statutory rights you may have as a consumer.
  • Where you are returning a product within seven (7) days from the date of purchased on the basis of it malfunctioning or having a defect, the Service Provider reserves the right to reject replacement if any content is missing, the Product is damaged, marked or is considered to be in poor condition. The Service Provider accepts no responsibility for customer details, contacts or content remaining on the product. We reserve the right to arrange product replacement that carry the same value.
  • In the event of lost or stolen or damaged SIM, you may contact us for a SIM card replacement. A fee of RM10 will be charged to you for such replacement.
  • “Force Majeure Event” means any physical event or circumstance beyond the control of a Party which prevents that Party from performing its obligations under this Agreement or uncontrollable events which make it impracticable or commercially unreasonable for the Party affected by such events to perform under the terms of this Agreement, which events shall include but is not limited to acts of God, acts of war, invasion, act of foreign enemy, hostilities, warlike operations, civil disobedience, rebellion, insurrection, military or usurped power or confiscation by order of any Government or public authority, terrorism or threat of terrorism, military call-ups and other situation or crisis, mutiny, riots, mobilization, unusual or unexpected shortage of labor, labor lockouts, strikes or other industrial actions, sabotage, action or intervention of authorities, boycott, unexpected change in weather conditions, damage caused by thunderstorm, flood, hurricane, typhoon, earthquake, tornado, cyclone, volcanic eruption or other natural disaster, disturbance in electric supply, or scarcity of transport equipment or fuel. For avoidance of doubt, an act of terrorism means an act, including but not limited to the use of force or violence and/or threat thereof, any person or group(s) of persons, whether acting alone or on behalf of or in connection with any organization(s) or government (s), committed for political, religious, ideological or similar purposes including the intention to influence any government and/or to put the public, or any section of the public in fear. For avoidance of doubt, a Force Majeure Event shall not include any event or circumstance, which may be avoided by an act or omission of a Party hereto.
  • Neither Party shall be liable to the other in respect of the performance of obligations under this Agreement upon occurrence of any Force Majeure Event. Although the Service Provider will use its best efforts to ensure adequate sources of supply of raw materials and component parts to comply with its obligations under this Agreement, the Service Provider reserves the right to declare any shortages thereof a Force Majeure. An operating error caused by the Subscriber, a defect in equipment or in a communication connection or line, interruption, break-down or disturbance in telecommunications or telecommunication connections, as well as a network operator’s error shall also be deemed to constitute such ground for relief on the part of the Service Provider.
  • Notwithstanding anything contained herein, no Force Majeure Event shall apply to any obligation to pay any sum of money under this Agreement in a timely manner by the Subscriber in accordance with the provisions of this Agreement.
  • All notices, requests and/or other communications to be given by the Service Provider to you under these Terms and Conditions will be published in the Roamate Website and/or published in national newspapers in the main languages, published daily and circulating generally throughout United Kingdom.
  • All notices, requests and/or other communications given by the Service Provider to you pursuant to this clause shall be deemed to have been served if published on the Roamate Website; or published in national newspapers in the main languages, published daily and circulating generally throughout United Kingdom.
  • All notices, requests and/or other communications given by you to the Service Provider pursuant to this clause shall be deemed to have been served if:-
    • if delivered by hand, at the time of delivery;
    • if sent by prepaid registered post, on expiry of five (5) days after posting; and
    • if sent by facsimile transmission, at the time of transmission provided that a written confirmation copy is sent by post to the addressee within two (2) Business Days after the transmission.
  • In proving the giving of a notice or communication, it shall be sufficient to show:-
    • in the case of prepaid registered post, that the notice or communication was contained in an envelope which was duly addressed and lodged with the postal authorities for delivery; or
    • in the case of facsimile, that the notice or communication was duly transmitted from the sender’s facsimile machine, as evidenced by a transmission report generated by such machine upon completion of the transmission confirming that the transmission was successful, the appropriate number of pages were sent and the addressee’s facsimile number to which it was sent is correct.
  • Time of Essence Time wherever mentioned in this Agreement shall be of the essence.
  • Amendments
    • The Subscriber hereby unconditionally and irrevocably agrees and authorize the Service Provider at anytime and from time to time and with or without notice to the Subscriber, to revise, amend, delete, vary, modify and/or supplement all or any of the Terms and Conditions herein contained.
    • The prevailing Terms and Conditions are as updated on the Roamate Website and the updated Terms and Conditions shall apply and supersede any and all previous versions, including in any User Guide or the terms and conditions as stated in the Products.
    • You are responsible to regularly review information relating to the Services posted on the Roamate Website which may include changes to the Terms and Conditions. Your continued use of the Services after the effective date of any change to the Terms and Conditions shall constitute unconditional acceptance of such variations, additions, deletions, amendments, modifications by you and you shall be unconditionally bound by the same. If you do not accept such changes, you shall be entitled tot terminate the use of the Services.
  • Assignment
    • The Subscriber may not assign or transfer or novate any of their respective rights or obligations under this Agreement without the prior written approval of the Service Provider. Any purported assignment or transfer made without such prior written approval of the Service Provider shall not be binding on or effective against the Service Provider. You may not transfer the rights and obligations arising out of this agreement to any third parties without our prior written consent. In case of Prepaid Services the third party to whom you transfer the rights and obligations under this agreement will need to be registered on our website and will be deemed to have accepted our Terms and Conditions in force at the time of assignment and any subsequent changes. No term of this Agreement is enforceable by any third party who is not a party to this Agreement.
    • The Service Provider shall reserve all absolute rights to assign or novate all or part of these Terms and Conditions to any third party by notice to you without your prior consent and/or notice.
  • Successors in title and Assigns bound This Agreement shall be binding upon the successors-in-title, heirs, personal representative, estate and permitted assigns of the Parties hereto.
  • Invalidity and Severability
    • If any provision of this Agreement is or may become under any written law, or is found by any court or administrative body or competent jurisdiction to be illegal, void, invalid, prohibited or unenforceable then:-
      • such provision shall be ineffective to the extent of such illegality, voidness, invalidity, prohibition or unenforceability;
      • the remaining provisions of this Agreement shall remain in full force and effect; and
      • the Parties shall use their respective best endeavors to negotiate and agree on a substitute provision which is valid and enforceable and achieve to the greatest extent possible the economic, legal and commercial objectives of such illegal, void, invalid, prohibited or unenforceable term, condition, stipulation, provision, covenant or undertaking.
    • These Terms and Conditions shall have effect only to the extent not forbidden by law. For the avoidance of doubt, it is hereby agreed and declared in particular, but without limitation, that nothing herein contained shall be construed as an attempt to contract out of any provisions of the Consumer Protection Act 1999, if and where the said Act is applicable.
  • Law & Jurisdiction This Agreement shall be governed by, and construed in accordance with, the laws of United Kingdom and the Parties:-
    • irrevocably submit to the non-exclusive jurisdictions of the Courts of United Kingdom;
    • waive any objection on the grounds of venue or forum of convenience or any similar grounds;
    • consent to service of legal process in respect of any matter arising out of this Agreement by forwarding a copy of such legal process by prepaid registered post to their last known address or in any other manner permitted by the relevant law; and
    • where any claims, proceedings, actions, suits or disputes arising or in connection with these Terms and Conditions is to be commenced or adjudicated in the High Court of United Kingdom, the Parties agree that it shall be adjudicated in the High Court in Kuala Lumpur.
  • Knowledge or Acquiescence
    • Knowledge or acquiescence of the Service Provider shall not operate as or deemed to be a waiver of such terms, conditions, covenants, warranties, undertakings or any of them.
    • No delay or indulgence by the Service Provider in enforcing any term or condition of these Terms and Conditions or any of them nor the granting of time by the Service Provider to you shall in any way prejudice the Service Provider’s rights or powers nor shall any waiver by the Service Provider of any breach constitute a continuing waiver in respect of any subsequent or continuing breach.
  • Rule of Construction In the event of conflict or inconsistency between the User Guide, the General Terms and Conditions/ Content Terms and Conditions; any order form or welcome letter; the Price List, the Price Plan, such inconsistency shall be resolved by giving precedence in the following order: the Privacy Policy, the General Terms and Conditions/ Content Terms and Conditions; User Guide, any order form or welcome letter; the Price List, the Price Plan.
  • Understanding The Subscriber acknowledges that it has read the Agreement and understands and agrees to be bound by its terms and conditions subject to any amendments made from time to time.
  • Waiver No failure or delay by either party in exercising any right, power or privilege under this Agreement shall operate as a waiver of such right, power or privilege unless it is agreed in writing and signed by both parties.

Liability for content

The contents of this website have been created with utmost care. However, Roamate cannot guarantee the accuracy, completeness and up-to-date of the contents. The responsibility and the risks connected with the use of the information contained in this website stays in full with the user. Parts of the pages or the complete publication including all offers and information might be extended, changed or partly or completely deleted by Roamate without separate announcement. Roamate endeavors the uninterrupted availability of the service. Despite all due care and attention, downtimes cannot be precluded.